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Module 4: Our Customers Matter
Page 100 of 128
Additional Reference Services
d Several images animate on to a watermarked photo of a learning center at NARA. The first image shows a hand writing a letter, the second image is of a lady on the phone, the third image shows someone sending an email, the fourth image shows an employee making copies, and the fifth image shows a NARA employee demonstrating the use of a tripod camera.

Additional reference services are available throughout all NARA locations. All our facilities have research centers that provide onsite access and reference assistance. We also provide assistance by answering letters, telephone calls, and e-mails. Customers may reproduce documents onsite or have NARA make the copies for them, both of which require a fee. Customers may also use digital cameras as a way to copy materials.

NARA has published rules for customers on the handling of records. To learn more about these rules, visit the (Public Link) Regulations for Using the National Archives website.

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