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Module 4: Our Customers Matter
Page 112 of 128
Customer Access: Research Services

Research Services provides services to customers wanting to access NARA's accessioned Federal records. It integrates the scope and management of archival and preservation-related functions for Federal records currently performed by the Office of Records Services, Washington, DC, and the Office of Regional Records Services.

This consolidation fosters a cohesive, collaborative national program oriented toward public access of Federal records that relies upon collaboration of staff teams across geographic and unit-specific boundaries, and a formal management team uniting oversight of archival operations nationwide. Fundamentally, program priorities are founded upon new, formalized methods of listening to, identifying, and meeting customer needs.

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