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Module 4: Our Customers Matter
Page 114 of 128
Customer Access: Federal Records Centers
d Collage of images showing employees requesting records from an FRC and general public accessing records at an FRC.

NARA stores Government Agencies' records in the Federal Records Centers (FRCs), a part of Agency Services. FRCs process over 13 million reference requests for Federal agencies each year. That's more than 100 requests every minute! Many agencies designate specific employees to make requests for their records that need to be retrieved. In certain cases, members of the public may access records at these centers, such as (Public Link) veteran or (Public Link) court records.

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