Frequently Asked Questions

Website Help

What do you need help with?

Getting your own (or your family member’s) military service records including DD Form 214 (Report of Separation), OMPF, medical records, replace medals/awards:
- See information about Requesting Military Service Records
- Use eVetRecs to Start Your Request Online
- Use eVetRecs to Check the Status of an Existing Request (if you know your request number)
- Check the Status of an Existing Request (if you don’t know your request number)
- See Help Using eVetRecs
- See the Veterans' Service Records FAQs
- Use the NPRC Digital Delivery Portal only if you have already made a request for your records. You will need the Service Request (SR) Number that was sent to you to access your records from the digital portal. The number is formatted as 2- followed by 11 digits.
  - Or you can telephone the NPRC Customer Service Line (this is a long-distance call for most customers):
    314-801-0800 peak calling times are weekdays between 10:00 a.m. and 3:00 p.m. CT.
    Staff is available to take your call as early as 7:00 a.m. and as late as 5:00 p.m. CT.
Getting someone else’s military service records (if you’re not next-of-kin), public/archival military records?
- Military personnel records are open to the public 62 years after the service member leaves the military, see the Archival Records FAQ.

Logging in to or using the eServices system (OrderOnline) to order records?
- More information is available on the Ordering Records page.
Logging in, Transcribing or Tagging records in the National Archives Catalog (Citizen Archivist)?
- See "Why can't I login?"
Help with using the National Archives Catalog?
- See Using the National Archives Catalog