Federal Records Management

Federal Electronic Records and Email Management Annual Report

Risk-Based Maturity Model

In 2019, NARA created a risk-based maturity model survey to measure electronic records and email management. This replaces the survey form used in the past three years for Federal agencies to report the successful management of their email records. The 2019 Survey Formcontains two parts covering the creation and management of all Federal records in electronic format.

Each part is scored separately and gives its own maturity model score. The maturity model score is determined by adding the total number of points for all questions, and dividing the total by the number of questions. The maximum possible number of points is 76 for Part 1 of the survey, and 20 for Part II of the survey, with a maximum maturity model score of 4 for each part.

Based on an agency's maturity model scores, NARA assigns a separate high, moderate, or low risk rating for managing federal electronic records and email effectively on a scale of 0 to 4, with high risk 0 to 1.9, moderate risk 2 to 2.9, and low risk 3 to 4.

Agency 2019 Scores and Responses

Agency scores and responses for 2019 are available for download in a spreadsheet containing agency maturity model scores, risk levels, and answer choices and comments for all responding agencies: 2019 Federal Electronic Records and Email Management Results

Previous Years Federal Email Management Agency Results:

To view the previous 2016-2018 Federal Email Management maturity model scores, risk levels, and answer choices and comments for all responding agencies, download the 2016-2018 Federal Email Management spreadsheet

Note: To request a copy of an agency's report, contact NARA's Records Management Oversight and Reporting Team at rmselfassessment@nara.gov.

For a detailed analysis of the 2018 and prior year Federal Email Management Reports, view the Federal Agency Records Management Reports: 

Note: NARA's Annual Federal Agency Records Management Reports include: 

  • the Senior Agency Official for Records Management (SAORM) Annual Report;
  • the Records Management Self-Assessment (RMSA) Annual Report; and
  • the Federal Email Management Annual Report.