Archives Library Information Center (ALIC)

Customer Service Center


ALIC is now part of the new Customer Service Center -

Grand Opening of the Customer Service Center


The National Archives and Records Administration has established Customer Service Centers at both Archives I and Archives II in order to meet the basic needs of the public at the earliest point of contact with NARA staff. Our goal is to simplify access to NARA records regardless of where they are located by directing our customers to the records themselves, and to alternative sources of information when appropriate.
Ribbon-cutting ceremony at Archives II

At the ribbon-cutting ceremony on October 4, 1999 at Archives II, College Park, Maryland, from left to right, Michael J. Kurtz, Assistant Archivist - Office of Records Services, Washington, DC; Diane L. Dimkoff, Director, Customer Service Division; Archivist of the United States, John W. Carlin.
NARA SealOur Goal:

The National Archives and Records Administration has established the Customer Service Centers to fulfill these very basic customer needs:

• To ensure that you receive the service you require at the earliest point in your contact with our staff

• To simplify access to our records regardless of where they are or where you are

• To direct you to alternative sources of information whenever it is helpful or appropriate


Basic Information Available:

National Archives facilities:
Locations: A1   A2
Directions: A1   A2
Maps: A2
Public transportation: A1   A2
Parking regulations: A1   A2
Services for the disabled: A1   A2
Hours of operation: A1   A2

Contacts:
Mail
E-mail
Telephone
Web site

   Holdings:
Location
Access procedures: A1   A2
Restrictions
Reference assistance
Copying services

Information products:
NARA Publications
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