The National Archives welcomes your questions, comments, suggestions, compliments, and complaints as one critical way to continuously improve our services to you.
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The National Archives and Records Administration
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College Park, MD 20740-6001
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You can check the status of your reproduction order that was placed online by entering your order number online.
- Orders placed on NATF Forms 81 through 86 are
generally completed in approximately 8 weeks from
the time we receive them.
- Orders placed on NATF Form 85, for full pension
files, generally take 12-16 weeks due to the large
size of the files.
- You should receive a response to your order for publications within 3-4 weeks.
If you have not received a response to your order within the stated times, please send us an e-mail or call us:
- Customer Service Center Telephone Number: 1-800-234-8861
Please provide the following information:
- your name and postal mailing address
- the order number (preprinted on the NATF Forms 81 through 86), if applicable
- a daytime phone number, if you wish to be called
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