Selected Comments from the August American Customer Satisfaction Index (ACSI) Survey

The best thing on the website is?

  • Lots of interesting information about our national history. Thank you.
  • Access to Civil War military records.
  • Swift accessibility to early (18th and 19th century) congressional records.
  • You could get right to the names of the soldiers and it amazing to me came up right away!!!!
  • Easy access to the forms.
  • Finding aids
  • The ability to order service records.
  • I appreciate the simple layout and ease of navigation.
  • VERY well written, while still very informative. you presented these documents VERY well!
  • The pages I searched were well organized and easy to navigate.
  • Having Charter of Freedom documents available to download.
  • I did not explore the whole site, as I immediately found what I was looking for 19th century photographic documents related to Dakota and the Pine Ridge reservation (Red Cloud reservation).
  • I finally did find the transcript of the document and that was very helpful and valuable to me. Thank you!!!
  • It is authoritative on the basic documents of the United States: The Constitution and the Declaration of Independence.
  • Really appreciate the clarity of the NHPRC section, particularly regarding grant application and reporting requirements--it is VERY helpful and a portion of the site I use frequently!
  • Great web site, it has detailed request options, which now I learned has Congressional request information.. I'll be asking next for Writ of Habeas Corpus PA requests, when I finish the Medal request. Thank you. Metrics Dashboard

August 1-31, 2015

Monthly Summary

  • 1,658,702 Users to (Google Analytics)
  • 2,220,939 Sessions on (Google Analytics)
  • 5,469,745 Page Views on (Google Analytics)
  • 69.3%   New Visitors (Google Analytics)
  • 30.7%   Returning Visitors (Google Analytics)

Most Popular Topics on

As reported by Google Analytics

PagePage ViewsUnique Page Views
Military Service Records Request 333,632 244,952
Constitution of the United States Transcript 239,476 190,959
Declaration of Independence Transcript 213,992 180,354
National Archives Home page 199,873 166,390
Veterans' Service Records 162,400 113,944
Research Our Records 140,253 97,851
Federal Holidays 117,616  111,001
Constitution of the United States - Official 104,430 65,823
Military Record Requests Using Standard Form 180 (SF-180) 85,331 63,129
Search the Online Catalog 83,721  56,195
Bill of Rights 83,658  53,360
Constitution Amendments, 11-27 74,868 61,274
Bill of Rights Transcript  69,508  57,585
Declaration of Independence 51,646  33,882
Resources for Genealogists 51,373 36,677
World War 2 Photos 47,739  9,376
19th Amendment, Women's Right to Vote 39,413  34,397
Online Veterans and Military Documents 39,399 28,828
Online Research Tools 38,341 26,797

Most Popular Search Terms

This includes searches on as reported by Google Analytics

  • declaration of independence
  • us constitution
  • national archives
  • bill of rights
  • constitution
  • federal holidays 2015
  • federal holidays
  • dd214
  • nara
  • united states constitution
  • the declaration of independence
  • the constitution
  • constitution of the united states
  • 2015 federal holidays
  • 14th amendment
  • military records
  • 19th amendment
  • civil rights act of 1964
  • 13th amendment
  • von trapp family
  • national archives and records administration
  • electoral college
  • the us constitution

Who our Website Visitors are

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans:   32%
  • Genealogists:   28%
  • Researchers:   16%
  • Other:   12%
  • Educator or Student:  10%

What our Website Visitors are Looking for

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans' Service Records:   30%
  • Historical Documents:   21%
  • Genealogy or family history information:   20%
  • Other:   10%
  • Online Electronic Records:   7%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In August, there were 365 respondents:

Customer satisfaction impacts visits:

  • Likelihood to Return:   75%
  • Recommend:  71%

Contact Us

If you have suggestions on ways to improve, we'd like to hear from you!

Contact us at

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272