Metrics

Selected Comments from the December American Customer Satisfaction Index (ACSI) Survey

The best thing on the website is?

  • Pictures
  • Everything is so easy to find and so helpful for veterans and their family to use.
  • Easy access to documents, and I don't have to travel to Washington DC to get them.
  • The best thing is that the info is available.
  • It has a lot of my questions anwered!!
  • Ability to request records.
  • There is a way to get my military and medical records.
  • The clear navigation and the complete texts with simple, concise explanations. I will be back to read more commentary.
  • User friendly
  • I honestly like everything about this important and valuable website. Wonderful source of information.

Archives.gov Metrics Dashboard

December 1-31, 2015

Monthly Summary

As reported by Google Analytics

  • 1,957,152 Users on Archives.gov
  • 2,402,533 Sessions on Archives.gov
  • 5,465,705 Page Views on Archives.gov
  • 74.9%   New Visitors
  • 25.1%   Returning Visitors

Most Popular Topics on Archives.gov

As reported by Google Analytics

PagePage ViewsUnique Page Views
Military Service Records Request 275,529 198,623
Constitution of the United States Transcript 236,195 194,073
Declaration of Independence Transcript 221,440 189,315
National Archives Home page 183,623 140,250
Von Trapp Family 167,719 152,773
Veterans' Service Records 131,119 89,268
Research Our Records 106,125 70,876
Bill of Rights Transcript 104,059 87,323
Constitution of the United States - Official 103,408 66,110
Bill of Rights 84,115 52,208
Electoral College 80,153 64,001
Military Record Requests Using Standard Form 180 (SF-180) 73,840 53,933
Search the Online Catalog 73,080 45,499
Constitution Amendments, 11-27 70,443 58,501
Federal Holidays 56,645 53,370

Most Popular Search Terms

This includes searches on Archives.gov as reported by Google Analytics

  • declaration of independence
  • us constitution
  • von trapp family
  • national archives
  • electoral college
  • bill of rights
  • constitution
  • 13th amendment
  • federal holidays
  • united states constitution
  • archives.gov
  • constitution of the united states
  • dd214
  • nara
  • www.archives.gov
  • national archives and records administration
  • the declaration of independence
  • ellis island records of immigrants
  • the us constitution
  • sf 180
  • dd214 request

Who our Website Visitors are

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans:   39%
  • Genealogists:   15%
  • Researchers:   12%
  • Educator or Student:  11%
  • Other:   8%
  • History enthusiast:   6%

What our Website Visitors are Looking for

This is based on those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Genealogy or family history information:  42%
  • Historical Documents:   38%
  • Specific Event or Era:   17%
  • Historical Photographs:   17%
  • Specific Places or Locations:   12%
  • Other:   11%
  • Wars:   7%
  • Famous Persons:   6%
  • Historical maps:   6%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In December, there were 447 respondents:

  • Satisfaction Score:   62 out of 100
  • Site Performance Score:   79 out of 100
  • Look and Feel:   73 out of 100

Customer satisfaction impacts visits:

  • Likelihood to Return:   70 out of 100
  • Recommend:  65 out of 100
  • Trusted Resource:   72 out of 100

Contact Us

If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!

Contact us at webprogram@nara.gov

Metrics >

The U.S. National Archives and Records Administration
1-86-NARA-NARA or 1-866-272-6272

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