March 2013 Archives.gov Metrics Dashboard

March 1 - 31, 2013

Monthly Summary

  • 7,787,375 page views to Archives.gov
  • 2,050,516 Unique Visitors
  • 69.74% New Visitor, 30.26% Returning Visitor

Most Popular Topics on Archives.gov

This is based upon number of Page visits.

Most Popular Search Terms

This includes searches using external search engines as well as the search on archives.gov.

  • dd214
  • Constitution
  • Declaration of Independence
  • Bill of Rights
  • Civil War
  • Census
  • 1930 Census
  • Electoral College
  • Emancipation Proclamation

Who our Website Visitors are

Refer to CaptionWho our visitors are around the world.

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans: 30%
  • Genealogists: 27%
  • Researchers: 14%
  • Educator or Student: 12%

What our Website Visitors are looking for

This is based upon those who filled out the American Customer Satisfaction Index (ACSI) survey.

  • Veterans' Service Records: 27%
  • Historical Documents: 26%
  • Genealogy or family history information: 22%
  • Online Electronic Records: 5%
  • Events Information: 2%

Satisfaction Scores

We use the ACSI Customer Satisfaction Survey, which includes plain writing specific questions, to measure customer satisfaction.

In March, there were 507 respondents:

  • Satisfaction Score: 64 out of 100
  • Content Satisfaction Score: 74 out of 100

Customer satisfaction impacts visits:

  • Likelihood to Return: 73%
  • Recommend: 69%

Contact Us

If you have suggestions on ways to improve Archives.gov, we'd like to hear from you!

Contact us at webprogram@nara.gov

Top