Federal Records Management

FAQs for GRS 5.8, Administrative Help Desk Records

Download all Frequently Asked Questions of Individual GRS Schedules in a PDF


1. Why are GRS 5.8 Administrative Help Desk Records and GRS 6.5 Public Customer Service Records two separate schedules?

The two schedules reflect different functions.  Administrative help desk records document administrative support.  Public customer service records document support of an agency’s mission activities.  That is why these schedules appear separately.