Emergency Requests and Deadlines
If your request is truly urgent (for example, upcoming surgery, a funeral, etc.):
- Tell us the nature of the emergency and your deadline in the "Comments" section of eVetRecs or in the "Purpose" section of the Standard Form (SF) 180: Request Pertaining to Military Records.
- Fax your request to our Customer Service Team at 314-801-0764.
Call our customer service staff at 314-801-0800 if you have questions or require same-day service. Due to the large number of calls we receive at this number, hold times are often long. However, once you reach a technician, he or she will be happy to assist you with emergency service.
Burial Requests at a VA National Cemetery: If your burial request involves interment at a Department of Veterans Affairs National Cemetery, contact the National Cemetery Scheduling Office at 800-535-1117 or visit the National Cemetery Administration website. We work directly with the Veterans Affairs staff to obtain records to verify service for burial benefits. If the veteran is not going to be interred at a National Cemetery, the requester may fax the SF-180 or signature page from eVetRecs (including signature of the next of kin and proof of death) to the Customer Service Team at 314-801-0764.
NOTE: The 1973 Fire at the National Personnel Records Center damaged or destroyed 16-18 million Army and Air Force records that documented the service history of former military personnel discharged from 1912-1964. Although the information in many of these primary source records was either badly damaged or completely destroyed, often alternate record sources can be used to reconstruct the service of the veterans impacted by the fire. Sometimes we are able to reconstruct the service promptly using alternate records that are in our holdings, but other times we must request information from other external agencies for use in records reconstruction. In some instances, therefore, requests that involve reconstruction efforts may take several weeks to a month to complete.