Fiscal Year 2021, 2nd Quarter Performance (Jan 2021 – Mar 2021)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
|
Summary |
Expectations |
|---|---|
|
The total number of requests for assistance that OGIS logged this quarter increased by 27 percent. While the OGIS staff continued to telework full time as a result of COVID-19, this quarter we reduced our backlog by 22 percent. |
We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
| Cases | FY21 Q1 | FY21 Q2 | % Change |
|---|---|---|---|
| Logged | 903 | 1145 | +27% |
| Closed | 915 | 1122 | +23 |
| Open | 90 | 109 | +21% |
| Backlog* | 23 | 18 | -21% |
* Cases pending ≥ 91 day
OGIS Ten Oldest Pending Cases
| Case No. | No. of Days Pending |
|---|---|
| 20-0131 | 365 |
| 20-1296 | 292 |
| 20-2631 | 198 |
| 20-2632 | 198 |
| 20-3251 | 165 |
| 20-3289 | 162 |
| 20-3354 | 157 |
| 20-3435 | 144 |
| 21-0075 | 114 |
| 21-0188 | 108 |
OGIS Performance Metrics
| Metric | Goal | Achieved | Achieved |
|---|---|---|---|
| FY21 Q1 | FY21 Q2 | ||
| Average time to make initial contact for requests for assistance | 10 days | 3 | 3 |
| Average processing time to close a complex request for assistance** | 90 days | 231 | 140 |
| Average processing time to close a simple request for assistance** | 90 days | 5 | 5 |
| Percentage of complex requests for assistance processed within established timeframe** | 85-90% | 24% | 30% |
| Percentage of simple requests for assistance processed within established timeframe** | 85-90% | 100% | 99% |
| Number of complex cases pending assignment | N/A | 26 | 26 |
| Number of simple cases pending assignment | N/A | 4 | 32 |
| Average age of pending complex OGIS cases | N/A | 107 | 75 |
| Average age of pending simple OGIS cases | N/A | 41 | 47 |