Fiscal Year 2022, 4th Quarter Performance (July 2022 - September 2022)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
| Summary | Expectations |
|---|---|
| The total number of requests for assistance that OGIS logged this quarter increased by 5%. Our backlog this quarter remained the same. | We hope to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
| Cases | FY22Q3 | FY22Q4Q | %Change |
|---|---|---|---|
| Logged | 1174 | 1184 | +5% |
| Closed | 1070 | 1360 | +16% |
| Open | 247 | 72 | -71% |
| Backlog* | 40 | 40 | 0% |
*Cases pending > 91 days.
OGIS Ten Oldest Pending Cases
| Case No. | No. of Days Pending |
|---|---|
| 21-1632 | 378 |
| 21-3207 | 307 |
| 22-0124 | 240 |
| 22-0128 | 240 |
| 22-0187 | 234 |
| 22-0260 | 227 |
| 22-0276 | 225 |
| 22-0282 | 225 |
| 22-0286 | 224 |
| 22-0290 | 224 |
OGIS Performance Metrics
| Metric | Goal | Achieved FY22 Q3 | Achieved FY22 Q4 |
|---|---|---|---|
| Average time to make initial contact for requests for assistance | 10 days | 5 | 5 |
| Average processing time to close a complex request for assistance** | 90 days | 164 | 218 |
| Average processing time to close a simple request for assistance** | 90 days | 7 | 8 |
| Percentage of complex requests for assistance processed within established timeframe** | 85-90% | 31% | 20% |
| Percentage of simple requests for assistance processed within established timeframe** | 85-90% | 100% | 100% |
| Number of complex cases open | N/A | 56 | 62 |
| Number of simple cases open | N/A | 191 | 10 |
| Average age of pending complex OGIS cases | N/A | 133 | 131 |
| Average age of pending simple OGIS cases | N/A | 13 | 49 |
** NARA Performance Measurement and Reporting System (PMRS) metric