Fiscal Year 2022, 2nd Quarter Performance (Jan 2022 – March 2022)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
|
Summary |
Expectations |
|---|---|
|
The total number of requests for assistance that OGIS logged this quarter increased by 44%. Our backlog this quarter increased by 16 cases. |
We hope to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
|
Cases |
FY22 Q1 |
FY22 Q2 |
% Change |
|---|---|---|---|
|
Logged |
810 |
1163 |
+44% |
|
Closed |
830 |
1249 |
+50% |
|
Open |
100 |
136 |
+36% |
|
Backlog* |
35 |
51 |
+46% |
* Cases pending ≥ 91 day
OGIS Ten Oldest Pending Cases
|
Case No. |
No. of Days Pending |
|---|---|
|
21-0363 |
344 |
|
21-1632 |
251 |
|
21-1656 |
249 |
|
21-2239 |
233 |
|
21-2531 |
211 |
|
21-2759 |
188 |
|
21-3133 |
185 |
|
21-3207 |
180 |
|
21-3282 |
171 |
|
21-3310 |
169 |
OGIS Performance Metrics
|
Metric |
Goal |
Achieved FY22 Q1 |
Achieved |
|---|---|---|---|
|
Average time to make initial contact for requests for assistance |
10 days |
4 |
4 |
|
Average processing time to close a complex request for assistance** |
90 days |
146 |
160 |
|
Average processing time to close a simple request for assistance** |
90 days |
6 |
5 |
|
Percentage of complex requests for assistance processed within established timeframe** |
85-90% |
19% |
26% |
|
Percentage of simple requests for assistance processed within established timeframe** |
85-90% |
100% |
99% |
|
Number of complex cases open |
N/A |
58 |
52 |
|
Number of simple cases open |
N/A |
42 |
90 |
|
Average age of pending complex OGIS cases |
N/A |
97 |
113 |
|
Average age of pending simple OGIS cases |
N/A |
49 |
22 |
** NARA Performance Measurement and Reporting System (PMRS) metric