Fiscal Year 2020, 3rd Quarter Performance (Apr 2020 – Jun 2020)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
| Summary | Expectations |
|---|---|
| The total number of requests for OGIS assistance—both written and phone—decreased by 16 percent this quarter. Although the OGIS staff is teleworking full time as a result of COVID-19, we continued to reduce our backlog this quarter, closing the gap by 33 percent. | We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
|
Cases |
FY20 Q2 |
FY20 Q3 |
% Change |
|---|---|---|---|
|
Logged |
1069 |
901 |
-16% |
|
Closed |
1069 |
950 |
-11% |
|
Open |
187 |
137 |
-27% |
|
Backlog* |
64 |
43 |
-33% |
* Cases pending ≥ 91 days
|
Case No. |
No. of Days Pending |
|---|---|
|
18-00827 |
638 |
|
18-00828 |
608 |
|
18-00829 |
608 |
|
18-00830 |
606 |
|
18-00831 |
558 |
|
18-00832 |
538 |
|
18-00833 |
515 |
|
18-00834 |
502 |
|
18-00835 |
484 |
|
18-00836 |
454 |
|
Metric |
Goal |
Achieved |
Achieved |
|---|---|---|---|
|
Average time to make initial contact for requests for assistance |
10 days |
4 days |
4 days |
|
Average processing time to close a complex request for assistance** |
90 days |
490 days |
403 days |
|
Average processing time to close a simple request for assistance** |
90 days |
6 days |
6 days |
|
Percentage of complex requests for assistance processed within established timeframe** |
85-90% |
2% |
3% |
|
Percentage of simple requests for assistance processed within established timeframe** |
85-90% |
99% |
100% |
|
Number of complex cases pending assignment |
Not |
58 |
34 |
|
Number of simple cases pending assignment |
Not |
66 |
25 |
|
Average age of pending complex OGIS cases |
Not |
269 days |
226 days |
|
Average age of pending simple OGIS cases |
Not |
22 days |
9 days |
* NARA Performance Measurement and Reporting System (PMRS) metric