Fiscal Year 2020, 4th Quarter Performance (Jul 2020 – Sep 2020)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
| Summary | Expectations |
|---|---|
| The total number of requests for OGIS assistance—both written and phone—increased by 12 percent this quarter. Although the OGIS staff is teleworking full time as a result of COVID-19, we continued to reduce our backlog this quarter, closing the gap by 37 percent | We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
|
Cases |
FY20 Q3 |
FY20 Q4 |
% Change |
|---|---|---|---|
|
Logged |
901 |
1006 |
+12% |
|
Closed |
950 |
1042 |
+10% |
|
Open |
137 |
102 |
-26% |
|
Backlog* |
43 |
27 |
-37% |
|
Case No. |
No. of Days Pending |
|---|---|
|
18-02809 |
602 |
|
20-0131 |
243 |
|
20-0327 |
224 |
|
20-0422 |
216 |
|
20-0522 |
208 |
|
20-1199 |
178 |
|
20-1198 |
178 |
|
20-1246 |
173 |
|
20-1252 |
173 |
| 20-1359 | 164 |
|
Metric |
Goal |
Achieved |
Achieved |
|---|---|---|---|
|
Average time to make initial contact for requests for assistance |
10 days |
4 days |
4 days |
|
Average processing time to close a complex request for assistance** |
90 days |
403 days |
312 days |
|
Average processing time to close a simple request for assistance** |
90 days |
6 days |
5 days |
|
Percentage of complex requests for assistance processed within established timeframe** |
85-90% |
3% |
13% |
|
Percentage of simple requests for assistance processed within established timeframe** |
85-90% |
100% |
100% |
|
Number of complex cases pending assignment |
Not |
34 cases |
23 cases |
|
Number of simple cases pending assignment |
Not |
25 cases |
39 cases |
|
Average age of pending complex OGIS cases |
Not |
226 days |
128 days |
|
Average age of pending simple OGIS cases |
Not |
9 days |
16 days |
* NARA Performance Measurement and Reporting System (PMRS) metric