Fiscal Year 2021, 1st Quarter Performance (Oct 2020 – Dec 2020)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
|
Summary |
Expectations |
|---|---|
|
The total number of requests for assistance that OGIS logged this quarter decreased by 10 percent. Although the OGIS staff is teleworking full time as a result of COVID-19, we continued to reduce our backlog this quarter, closing the gap by 15 percent. |
We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
|
Cases |
FY20 Q4 |
FY21 Q1 |
% Change |
|---|---|---|---|
|
Logged |
1006 |
903 |
-10% |
|
Closed |
1042 |
915 |
-12% |
|
Open |
102 |
90 |
-12% |
|
Backlog* |
27 |
23 |
-15% |
* Cases pending ≥ 91 day
OGIS Ten Oldest Pending Cases
|
Case No. |
No. of Days Pending |
|---|---|
|
20-0131 |
305 |
|
20-0302 |
288 |
|
20-1198 |
240 |
|
20-1199 |
240 |
|
20-1296 |
232 |
|
20-1359 |
226 |
|
20-1737 |
191 |
|
20-2219 |
182 |
|
20-2267 |
174 |
|
20-2441 |
155 |
OGIS Performance Metrics
|
Metric |
Goal |
Achieved |
Achieved |
|---|---|---|---|
|
Average time to make initial contact for requests for assistance |
10 days |
4 days |
3 |
|
Average processing time to close a complex request for assistance** |
90 days |
312 days |
231 |
|
Average processing time to close a simple request for assistance** |
90 days |
5 days |
5 |
|
Percentage of complex requests for assistance processed within established timeframe** |
85-90% |
13% |
24% |
|
Percentage of simple requests for assistance processed within established timeframe** |
85-90% |
100% |
100% |
|
Number of complex cases pending assignment |
N/A |
23 |
26 |
|
Number of simple cases pending assignment |
N/A |
39 |
4 |
|
Average age of pending complex OGIS cases |
N/A |
128 days |
107 |
|
Average age of pending simple OGIS cases |
N/A |
16 days |
41 |
** NARA Performance Measurement and Reporting System (PMRS) metric