Office of Government Information Services (OGIS)

Fiscal Year 2021, 1st Quarter Performance (Oct 2020 – Dec  2020)

Office of Government Information Services (OGIS) Dispute Resolution Case Metrics

Summary

Expectations

The total number of requests for assistance that OGIS logged this quarter decreased by 10 percent. Although the OGIS staff is teleworking full time as a result of COVID-19, we continued to reduce our backlog this quarter, closing the gap by 15  percent.

We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes.


OGIS Dispute Resolution Caseload

Cases

FY20 Q4

FY21 Q1

% Change

Logged

1006

903

-10%

Closed

1042

915

-12%

Open

102

90

-12%

Backlog*

27

23

-15%

* Cases pending ≥ 91 day


OGIS Ten Oldest Pending Cases

Case No.

No. of Days Pending

20-0131

305

20-0302

288

20-1198

240

20-1199

240

20-1296

232

20-1359

226

20-1737

191

20-2219     

182

20-2267  

174

20-2441

155


OGIS Performance Metrics

Metric

Goal

Achieved
FY20 Q
4

Achieved
FY21 Q1

Average time to make initial contact for requests for assistance

10 days

4 days

3

Average processing time to close a complex request for assistance**

90 days

312 days

231

Average processing time to close a simple request for assistance**

90 days

5 days

5

Percentage of complex requests for assistance processed within established timeframe**

85-90%

13%

24%

Percentage of simple requests for assistance processed within established timeframe**

85-90%

100%

100%

Number of complex cases pending assignment

N/A

23

26

Number of simple cases pending assignment

N/A

39

4

Average age of pending complex OGIS cases

N/A

128 days

107

Average age of pending simple OGIS cases

N/A

16 days

41

* NARA Performance Measurement and Reporting System (PMRS) metric

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