Fiscal Year 2021, 3rd Quarter Performance (Apr 2021 – Jun 2021)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
|
Summary |
Expectations |
|---|---|
|
The total number of requests for assistance that OGIS logged this quarter decreased by eight percent. Our backlog this quarter increased slightly by four cases. |
We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
| Cases | FY21 Q2 | FY21 Q3 | % Change |
|---|---|---|---|
| Logged | 1,145 | 1,059 | -8% |
| Closed | 1,122 | 1,059 | -6% |
| Open | 109 | 108 | -1% |
| Backlog* | 18 | 22 | +22% |
* Cases pending ≥ 91 days
OGIS Ten Oldest Pending Cases
| Case No. | No. of Days Pending |
|---|---|
| 20-0131 | 428 |
| 20-2631 | 261 |
| 20-2632 | 261 |
| 20-3354 | 220 |
| 21-0168 | 173 |
| 21-0260 | 164 |
| 21-0363 | 155 |
| 21-0379 | 153 |
| 21-0450 | 145 |
| 21-0480 | 142 |
OGIS Performance Metrics
| Metric | Goal | Achieved | Achieved |
|---|---|---|---|
| FY21 Q2 | FY21 Q3 | ||
| Average time to make initial contact for requests for assistance | 10 days | 3 | 4 |
| Average processing time to close a complex request for assistance** | 90 days | 140 | 117 |
| Average processing time to close a simple request for assistance** | 90 days | 5 | 5 |
| Percentage of complex requests for assistance processed within established timeframe** | 85-90% | 30% | 25% |
| Percentage of simple requests for assistance processed within established timeframe** | 85-90% | 99% | 100% |
| Number of complex cases pending assignment | N/A | 26 | 28 |
| Number of simple cases pending assignment | N/A | 32 | 35 |
| Average age of pending complex OGIS cases | N/A | 75 | 95 |
| Average age of pending simple OGIS cases | N/A | 47 | 25 |