Office of Government Information Services (OGIS)

Fiscal Year 2021, 3rd Quarter Performance (Apr 2021 – Jun  2021)

Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
 

Summary

Expectations

The total number of requests for assistance that OGIS logged this  quarter decreased by eight percent. Our backlog this quarter increased slightly by four cases.

We expect to continue to reduce our backlog, building on the new efficiencies we have introduced into our processes.


OGIS Dispute Resolution Caseload

Cases FY21 Q2 FY21 Q3 % Change
Logged 1,145 1,059 -8
Closed 1,122 1,059 -6
Open 109 108 -1
Backlog* 18 22 +22

* Cases pending ≥ 91 days


OGIS Ten Oldest Pending Cases

Case No. No. of Days Pending
20-0131 428
20-2631 261
20-2632 261
20-3354 220
21-0168 173
21-0260 164
21-0363 155
21-0379 153
21-0450 145
21-0480 142


OGIS Performance Metrics

Metric Goal Achieved Achieved
    FY21 Q2 FY21 Q3
Average time to make initial contact for requests for assistance 10 days 3 4
Average processing time to close a complex request for assistance** 90 days 140 117
Average processing time to close a simple request for assistance** 90 days 5 5
Percentage of complex requests for assistance processed within established timeframe** 85-90% 30% 25%
Percentage of simple requests for assistance processed within established timeframe** 85-90% 99% 100%
Number of complex cases pending assignment N/A 26 28
Number of simple cases pending assignment N/A 32 35
Average age of pending complex OGIS cases N/A 75 95
Average age of pending simple OGIS cases N/A 47 25
** NARA Performance Measurement and Reporting System (PMRS) metric
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