Fiscal Year 2021, 4th Quarter Performance (Jul 2021 – Sep 2021)
Office of Government Information Services (OGIS) Dispute Resolution Case Metrics
|
Summary |
Expectations |
|---|---|
|
The total number of requests for assistance that OGIS logged this quarter increased slightly by four cases. Our backlog this quarter increased slightly by eight cases |
We hope to reduce our backlog, building on the new efficiencies we have introduced into our processes. |
OGIS Dispute Resolution Caseload
| Cases | FY21 Q3 | FY21 Q4 | % Change |
|---|---|---|---|
| Logged | 1,059 | 1,063 | 0% |
| Closed | 1,059 | 1,100 | +4% |
| Open | 108 | 111 | +3% |
| Backlog* | 22 | 30 | +37% |
* Cases pending ≥ 91 days
OGIS Ten Oldest Pending Cases
|
Case No. |
No. of Days Pending |
|---|---|
|
21-0168 |
237 |
|
21-0260 |
228 |
|
21-0363 |
219 |
|
21-0480 |
206 |
|
21-1083 |
172 |
|
21-1140 |
169 |
|
21-1263 |
159 |
|
21-1305 |
157 |
|
21-1382 |
150 |
|
21-1451 |
140 |
OGIS Performance Metrics
| Metric | Goal | Achieved FY21 Q3 |
Achieved FY21 Q4 |
|---|---|---|---|
| Average time to make initial contact for requests for assistance | 10 days | 4 | 4 |
| Average processing time to close a complex request for assistance** | 90 days | 117 | 146 |
| Average processing time to close a simple request for assistance** | 90 days | 5 | 9 |
| Percentage of complex requests for assistance processed within established timeframe** | 85-90% | 25% | 35% |
| Percentage of simple requests for assistance processed within established timeframe** | 85-90% | 100% | 100% |
| Number of complex cases pending assignment | N/A | 28 | 41 |
| Number of simple cases pending assignment | N/A | 25 | 31 |
| Average age of pending complex OGIS cases | N/A | 95 | 88 |
| Average age of pending simple OGIS cases | N/A | 47 | 23 |