Office of Government Information Services (OGIS)

Fiscal Year 2022, 1st Quarter Performance (Oct 2021 – Dec 2021)

Office of Government Information Services (OGIS) Dispute Resolution Case Metrics

Summary

Expectations

The total number of requests for assistance that OGIS logged this quarter decreased by 23%. Our backlog this quarter increased slightly by five cases.

We hope to reduce our backlog, building on the new efficiencies we have introduced into our processes.


OGIS Dispute Resolution Caseload

Cases

FY21 Q4

FY22 Q1

% Change

Logged

1063

810

-24%

Closed

1100

830

-25%

Open

111

100

-10%

Backlog*

30

35

+17%

* Cases pending ≥ 91 day


OGIS Ten Oldest Pending Cases

Case No.

No. of Days Pending

21-0363

282

21-1524

198

21-1538

197

21-1632

189

21-1656

187

21-1694

185

21-2161

182

   21-2191    

178

21-2199

179

21-2227

176


OGIS Performance Metrics

Metric

Goal

Achieved
FY21 Q
4

Achieved
FY22 Q1

Average time to make initial contact for requests for assistance

10 days

4 days

4

Average processing time to close a complex request for assistance**

90 days

146 days

146

Average processing time to close a simple request for assistance**

90 days

9 days

6

Percentage of complex requests for assistance processed within established timeframe**

85-90%

35%

19%

Percentage of simple requests for assistance processed within established timeframe**

85-90%

100%

100%

Number of complex cases open

N/A

49

58

Number of simple cases open

N/A

62

42

Average age of pending complex OGIS cases

N/A

88 days

97

Average age of pending simple OGIS cases

N/A

23 days

49

** NARA Performance Measurement and Reporting System (PMRS) metric

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